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Starting a new job? Check the basics of workplace safety, asking for help and protecting your work accounts.

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Question 1 · Induction
You start a new job but do not know which training your role needs. What should you do?
1. Ask your manager to confirm the training and induction plan.
2. Follow a colleague’s course list without checking whether your roles differ.
3. Treat previous training as sufficient without checking this workplace’s requirements.
4. Complete only the courses already visible in your learning account.
Show answer for question 1
Correct answer
- Ask your manager to confirm the training and induction plan.
The induction plan should cover what your new role requires. Previous experience can help, but it does not explain this employer’s procedures.
Read more: Acas: planning an induction
Question 2 · Getting support
Your induction includes a long presentation, but you are unsure how to carry out a task. What is the best next step?
1. Sign off the task because the presentation counts as attendance.
2. Use a colleague’s notes as approval to work independently.
3. Start the task and ask for help only if it goes wrong.
4. Ask for an explanation or demonstration before doing it.
Show answer for question 2
Correct answer
- Ask for an explanation or demonstration before doing it.
Induction should help you understand the work, not just record attendance. Ask questions or request a practical demonstration when you need one.
Read more: Acas: planning an induction
Question 3 · Safe equipment use
A colleague asks you to use equipment you have not been trained to operate. What should you do?
1. Try it if the controls look similar to equipment you know.
2. Explain that you need the required instruction and supervision first.
3. Use it slowly while the colleague handles another task.
4. Watch a short online video and start using it.
Show answer for question 3
Correct answer
- Explain that you need the required instruction and supervision first.
New workers need suitable training and supervision for the risks they face. Familiar-looking controls are not evidence that you can operate equipment safely.
Read more: HSE: new starters and safety
Question 4 · Near misses
A box falls from a shelf and narrowly misses a colleague. Nobody is injured. What should happen?
1. Ask the colleague whether they want it reported first.
2. Report it only if the same thing happens again.
3. Leave it out of the record because nobody was hurt.
4. Report the near miss through the workplace process.
Show answer for question 4
Correct answer
- Report the near miss through the workplace process.
A near miss can reveal a hazard before someone is injured. Reporting it helps the employer investigate and manage the risk.
Read more: HSE: new starters and safety
Question 5 · Emergency arrangements
You move to a different work site. You know the emergency procedure at your old site. What should you check?
1. Whether the alarm sounds the same as at your old site.
2. Whether your old assembly point has the same name.
3. Whether your colleagues have worked there longer than you.
4. The new site’s emergency procedure, routes and responsible people.
Show answer for question 5
Correct answer
- The new site’s emergency procedure, routes and responsible people.
Emergency arrangements depend on the site. Learn the local procedure and your role; familiarity with another workplace is not enough.
Read more: HSE: emergency procedures
Question 6 · Emergency practice
During an emergency drill, you realise you do not know where to go. What should you do?
1. Keep the uncertainty to yourself because it was only a drill.
2. Choose a convenient exit and assume it will be suitable next time.
3. Follow the drill instructions and ask the responsible person to clarify the procedure.
4. Use your old workplace’s procedure until the next scheduled induction.
Show answer for question 6
Correct answer
- Follow the drill instructions and ask the responsible person to clarify the procedure.
Drills help people practise their roles and reveal gaps. Clarify the local procedure so you know what to do in a real emergency.
Read more: HSE: emergency procedures
Question 7 · Phishing
An email appears to come from your manager and urgently asks you to buy gift cards. What should you do first?
1. Buy them if the email uses your manager’s name.
2. Use the phone number included in the email to confirm it.
3. Verify the request through a contact method you already trust.
4. Reply asking where to send the gift-card codes.
Show answer for question 7
Correct answer
- Verify the request through a contact method you already trust.
Scammers can impersonate colleagues and use urgency to hurry you. Confirm the request independently, rather than using contact details supplied in the message.
Read more: NCSC: spotting scam messages
Question 8 · Convincing messages
An unexpected sign-in email has your employer’s logo and correct spelling. What does that tell you?
1. It is genuine if it uses your name and department.
2. Those details do not prove it is genuine; check through a trusted route.
3. It is genuine if it arrives during normal office hours.
4. It is genuine if the sender’s display name matches your IT team.
Show answer for question 8
Correct answer
- Those details do not prove it is genuine; check through a trusted route.
Phishing messages can look polished and personalised. Use a known site or contact method instead of relying on the message’s appearance.
Read more: NCSC: spotting scam messages
Question 9 · Unique passwords
Why should your work password differ from your personal passwords?
1. The organisation can recover a unique password more easily.
2. A breach of one account is less likely to expose the others.
3. Work passwords stop expiring when they are unique.
4. A unique password removes the need for two-step verification.
Show answer for question 9
Correct answer
- A breach of one account is less likely to expose the others.
Reusing a password lets someone who obtains it try other accounts. Use a strong, separate password and your employer’s approved password tools.
Read more: NCSC: strong passwords
Question 10 · Creating a password
You must create a memorable password. Which method follows NCSC guidance?
1. Combine three unrelated words, and do not reuse the password.
2. Use the company name followed by the current year.
3. Reuse a personal password with one extra symbol.
4. Use your first name followed by your birth year.
Show answer for question 10
Correct answer
- Combine three unrelated words, and do not reuse the password.
Three random words can make a long, memorable password. Avoid predictable personal details, and follow any additional requirements set by your employer.
Read more: NCSC: strong passwords
Question 11 · Two-step verification
What does two-step verification add to account security?
1. A way to let colleagues log in using your password.
2. A guarantee that every sign-in email is genuine.
3. A reason to reuse the password on other accounts.
4. An additional check that helps protect the account if its password is stolen.
Show answer for question 11
Correct answer
- An additional check that helps protect the account if its password is stolen.
Someone with your password may still be unable to complete the additional check. Keep verification codes private and follow your employer’s sign-in process.
Read more: NCSC: two-step verification
Question 12 · Security updates
Your work device offers an approved security update. Why should you install it promptly?
1. It can fix security weaknesses before attackers exploit them.
2. It means you can stop checking unexpected emails.
3. It proves all software on the device is approved.
4. It lets you reuse your password without increasing risk.
Show answer for question 12
Correct answer
- It can fix security weaknesses before attackers exploit them.
Updates can close known security weaknesses. Use the organisation’s approved update process; other protections are still needed.
Read more: NCSC: software updates

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Use this as a starting point for new-starter training. Add your local emergency arrangements, reporting contacts and role-specific tasks before treating it as an induction check.

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Questions and answers

You start a new job but do not know which training your role needs. What should you do?

Your induction includes a long presentation, but you are unsure how to carry out a task. What is the best next step?

A colleague asks you to use equipment you have not been trained to operate. What should you do?

A box falls from a shelf and narrowly misses a colleague. Nobody is injured. What should happen?

You move to a different work site. You know the emergency procedure at your old site. What should you check?

During an emergency drill, you realise you do not know where to go. What should you do?

An email appears to come from your manager and urgently asks you to buy gift cards. What should you do first?

An unexpected sign-in email has your employer’s logo and correct spelling. What does that tell you?

Why should your work password differ from your personal passwords?

You must create a memorable password. Which method follows NCSC guidance?

What does two-step verification add to account security?

Your work device offers an approved security update. Why should you install it promptly?

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